Online reviews are important to Patients, AND they should be important to Healthcare Providers

Posted by Capio on August 10, 2018

If you’re like many of us, you seek out consumer reviews before you purchase big ticket items. You might look to Consumer Reports when shopping for a new car, or you might read the user reviews on Amazon before buying a new television. Even smaller investments, like a dinner out, could have you perusing your phone for recommendations for restaurants in your neighborhood. There are even Facebook neighborhood groups devoted to recommendations for landscapers, gutter cleaners, hairdressers, and dog walking services.

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Topics: patients as consumers

Blockbuster vs Netflix: A lesson for healthcare providers

Posted by Capio on August 3, 2018

Remember the days when a night in meant driving to the nearest Blockbuster, renting a new release, buying some popcorn and snacks, and settling in with loved ones? From the late 1990s to the early 2000s, that was what most of us did. At Blockbuster’s peak around 2004, they had 4,500 stores in the US alone and employed almost 85,000 people worldwide.

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Topics: patients as consumers

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